Terms & Conditions

1. About these terms

These terms apply to quotations and services supplied by Adrian Plumbing & Heating Limited (“we”, “us”, “our”) to domestic customers. Separate written terms may apply to business customers.

Nothing in these terms affects your statutory rights as a consumer under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Contact and business information

Adrian Plumbing & Heating Limited is based near Grays and serves Grays, Upminster, Hornchurch, Basildon, Barking, Dagenham, Ilford, Dartford and surrounding areas.

• Telephone: 07899 728506
• Email: info@adrianplumbingandheating.co.uk

3. Quotations and estimates

A written quotation defines the scope of work, the price basis, the validity period and whether VAT applies. A quotation is a fixed price for the work described, valid for the period stated on it.

An estimate is an indication of likely cost and is not a fixed price. The final price may differ if the scope of work changes once the work is underway.

If concealed faults or necessary additional work are discovered, we will explain the issue and seek your agreement before proceeding, except in the case of urgent safety work where prior approval is impractical and delay would risk harm.

4. Forming the contract

A contract is formed when you accept a quotation or book a service with us, subject to availability, access and any agreed deposit. The written quotation and any changes agreed in writing form part of the contract.

Making an enquiry through this website does not by itself create a contract. A contract only comes into being when we have confirmed acceptance of your booking or quotation.

5. Providing the services

We will carry out the services with reasonable care and skill, using the information you have agreed to provide. If no specific date is agreed, we will complete the work within a reasonable time. If no exact price is agreed, we will charge a reasonable amount for the work done.

Materials and goods supplied will be as described, of satisfactory quality, and fit for the purpose agreed between us where that purpose has been made known.

6. Customer responsibilities

To help us complete the work safely and efficiently, you agree to:

• Provide accurate information about the work required and the property.
• Provide safe and reasonable access to the work area.
• Obtain any necessary permissions or consents (for example, from a freeholder or local authority).
• Ensure utilities such as water, gas and electricity are available where needed.
• Protect or remove valuables and fragile items from the work area.
• Advise us of any known hazards, including asbestos or electrical risks.

Any delay or extra cost caused by unavailable access or undisclosed conditions will be discussed with you and will be reasonable.

7. Prices, deposits and payment

Payment timing and any deposit will be stated in writing on your quotation or invoice. Any extra work beyond the agreed scope requires your agreement before it is carried out.

Where lawful, we may recover demonstrable, reasonable costs or losses caused by a breach of contract on your part. We do not apply interest rates, fixed penalties or non-refundable deposits unless these have been specifically agreed in writing and are permitted by law.

8. Changes and additional work

Any changes to the agreed scope of work must be agreed between us, including the effect on price and timing. We will not proceed with additional work without your agreement.

Where urgent safety measures are reasonably necessary to prevent harm or damage, we may take those measures and will inform you as soon as possible afterwards.

9. Cancellation rights

For eligible distance or off-premises consumer contracts, you normally have a 14-day cancellation period. If you expressly ask us to start work during that period, you may have to pay a proportionate amount for the work supplied before you cancel.

The right to cancel can end after full performance of the service only where this is legally permitted and follows your express request and acknowledgement.

For genuine emergency repairs you request at your home, the statutory cancellation exception is limited to urgent work and any necessary replacement parts. Non-urgent extras may still carry cancellation rights.

Any project-specific cancellation information will be supplied to you in writing at the time of booking.

10. Appointments, delays and events outside control

We will give reasonable notice of appointment times and communicate any delays as soon as we are able. If we need to reschedule, we will do so fairly and at the earliest mutually convenient time.

We are not responsible for delays caused by events outside our control, but we will not use this as a blanket exclusion of responsibility. We will take reasonable steps to minimise disruption where we can.

11. Workmanship, faults and remedies

If you believe a fault has arisen in our work, please contact us promptly. We will inspect the issue and, where legally required, repeat the performance or repair the work, or offer an appropriate price reduction or refund.

Manufacturer warranties for installed products are additional to your statutory rights and do not replace them.

12. Gas, electrical and specialist work

We only undertake work within our competence and registration and in accordance with applicable safety rules and building regulations.

Gas work that legally requires registration is performed by appropriately Gas Safe registered engineers. We do not claim any registration or accreditation we do not hold.

13. Limits of responsibility

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights, or for anything that cannot legally be excluded.

Our responsibility for foreseeable loss or damage is limited to the type of loss that would foreseeably arise from a breach of this contract. We are not responsible for pre-existing or hidden defects that we could not reasonably have been aware of, and we do not attempt to exclude liability for such matters by way of a blanket exclusion.

You are responsible for providing accurate information and safe access; where a defect or delay results from inaccurate information or unavailable access, we will discuss the position with you fairly.

14. Complaints

If you have a complaint, please contact us at 07899 728506 or info@adrianplumbingandheating.co.uk. We will acknowledge your complaint promptly and seek to resolve it in good faith.

You retain the right to seek independent advice or use legal remedies. We do not claim membership of any alternative dispute resolution scheme unless this has been verified.

15. Privacy

We handle your personal data in accordance with our Privacy Policy. For details of how we collect, use and protect your personal information, please read our Privacy Policy.

16. Governing law

These terms are governed by the laws of England and Wales. Mandatory consumer protections are preserved, and you retain the right to bring proceedings in a court where you are legally permitted to do so.

17. Severability, waiver and updates

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply in full.

Any delay or failure by us to enforce a right under these terms is not a waiver of that right.

The terms that apply to a particular booking are those supplied or agreed at the time the contract is formed. Material changes to these terms are not applied retrospectively to existing bookings without your agreement.