Cookie Policy

1. About this Cookie Policy

This Cookie Policy explains the cookies, local storage, analytics, embeds, form tracking and third-party technologies used on the website operated by Adrian Plumbing & Heating Limited (“we”, “us”, “our”). It should be read alongside our Privacy Policy, which explains how we handle your personal data more broadly.

We aim to keep this page accurate and up to date. We do not use cookies to identify you personally unless you have separately provided your details through one of our forms.

2. What cookies and similar technologies are

Cookies are small text files placed on your device when you visit a website. They help the site remember things like your preferences and whether you have seen a message before. Local storage works in a similar way, allowing a website to store small amounts of information on your device.

Cookies and local storage are widely used to make websites work efficiently and to provide information to site owners. You can control and delete most cookies through your browser settings (see section 7).

3. Technologies used on this website

The table below lists the technologies we are aware of on this website, together with their purpose, category, provider and duration where known. We have only listed technologies that are actually present in the site source. We do not knowingly use advertising cookies.

We have not identified any advertising, analytics or tracking cookies set directly by this website. If we add such technologies in future, we will update this policy and, where required, seek your consent before they are activated.

4. Essential technologies

Some technologies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions you take, such as submitting a form or dismissing the cookie banner.

• Cookie consent record: stored in your browser's local storage so the cookie banner does not reappear after you have accepted it.
• Form submission tracking: when you submit an enquiry or callback request, your form data is sent to our CRM and communications platform so we can respond. This is part of the core function of the form and does not require separate consent.

These technologies do not collect browsing behaviour for profiling or advertising.

5. Optional technologies

The following technologies are not essential to the core functioning of the site but enhance your experience or provide additional features. You can manage them through your browser settings (see section 7).

• Reviews widget: the homepage embeds a reviews iframe from Reputation Hub (reputationhub.site). If you do not wish to load third-party content, you can block third-party iframes in your browser, though the reviews section will not display.
• Google Fonts: the site loads the Mulish and PT Sans fonts from Google's servers. Blocking third-party requests in your browser will prevent these fonts from loading; the site will fall back to standard system fonts.

We do not currently use analytics cookies, advertising cookies, or social media tracking pixels on this website.

6. Consent and how to withdraw it

When you first visit this website, a cookie banner appears at the bottom of the page. By clicking “Accept”, you acknowledge that we use cookies and similar technologies as described in this policy. Your choice is stored in your browser's local storage so the banner does not reappear.

You can withdraw your acknowledgement at any time by clearing your browser's local storage for this website, which will cause the cookie banner to appear again. You can also open the cookie banner at any time using the “Cookie Policy” link in the footer.

Essential technologies, such as the form submission tracking that lets us respond to your enquiry, do not require consent because they are necessary to provide the service you have requested.

7. Managing cookies in your browser

Most web browsers allow you to control cookies through their settings. You can usually:

• View the cookies stored on your device.
• Accept or block all cookies, or accept only first-party cookies.
• Delete cookies that are already stored on your device.
• Block third-party cookies and content.

Note that blocking all cookies may affect the functionality of this and other websites. For example, if you block local storage, the cookie banner will reappear on every visit.

Guidance on managing cookies for popular browsers can be found on the browser manufacturer's own help pages. We do not link to these directly as the addresses may change.

8. Third-party websites and embeds

This website contains links to third-party websites and embeds content from third-party providers. We do not control the cookies or technologies used by these external sites and services. The third parties we are aware of are:

• Reputation Hub (reputationhub.site): provides the customer reviews widget embedded on the homepage. The widget loads a script and an iframe from reputationhub.site and may set its own cookies or use local storage.
• Google Fonts (fonts.googleapis.com): serves the web fonts used on this website. Google may collect information about your device when fonts are requested.
• Our CRM and communications platform: receives form submissions sent from this website so we can respond to your enquiry. This platform is operated by a service provider on our behalf.

We encourage you to check the privacy and cookie policies of any third-party service for more information about how they handle your data. We are not responsible for the cookies or practices of these external providers.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use or legal requirements. The date at the top of this page shows when it was last updated. If we add new non-essential cookies or similar technologies, we will update this page and, where required, seek your consent before they are activated.

10. Contact us

If you have any questions about this Cookie Policy or the technologies used on this website, please contact us:

• Telephone: 07899 728506
• Email: info@adrianplumbingandheating.co.uk

You can also read our Privacy Policy and our Terms & Conditions.